FAQ

We accept all major credit and debit cards, Shop Pay, and other secure payment options at checkout.

Email us immediately at support@getpackt.us. If your order hasn't been processed yet, we'll do our best to accommodate a change or cancellation.

Most US orders arrive within two weeks of placing your order — that includes 1–3 business days of processing before dispatch. International delivery after dispatch: 10–18 business days to Canada and the UK, 10–20 business days to Australia and New Zealand, and 12–25 business days to the rest of the world.

Yes — all orders over $75 ship free. Orders under $75 have shipping calculated at checkout based on your location.

You'll receive a confirmation email with a tracking number once your order ships. Please allow 3–5 business days after dispatch for tracking information to update.

If your order is past the estimated delivery window, email support@getpackt.us and we'll investigate right away — reshipping your order or issuing a full refund.

We don't require physical returns. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we'll send a free replacement or issue a full refund — you keep the original item either way.

We're unable to offer refunds for change-of-mind purchases, or if the wrong size or color was selected at checkout. Please double-check your selection before placing your order.

Email support@getpackt.us with your order number in the subject line and 2–3 clear photos showing the issue. This is required to process your claim and speeds up resolution significantly.

Once your claim is approved, refunds are processed within 5–10 business days back to your original payment method.

Yes — products like The Packt Refills are sized within TSA's 3-1-1 liquids rule for carry-on travel.

Each product page lists exact materials. Most of our bags use water-resistant PVC or PU leather exteriors, and our travel bottles use food-grade BPA-free silicone.